Why use an airbnb
management company?

Increased Return on Investment (ROI)

Maximising income on your short-term rental requires knowledge and skill. Choosing a management company can increase your return by as much as 75% compared with trying to do it yourself.

Peace of Mind

You want that great feeling that peace of mind brings, knowing that your property is being looked after. You also want the assurance that its always clean, tidy and ready for the next guests.

Make your
guests happier

You want your guests to have the best possible experience and to be happy with their stay. Happy guests result in more five-star reviews and an increased occupancy rate for your property.

Single Point
of Contact

It’s all about making your property management easier. When you have a question or want to make changes to your listing, speaking to just one person makes for a much simpler and stress-free experience.

how it works

Firsthand’s strategic and proven process ensures
that you yield the highest returns, every. single. time.

1. Consultation

What is it that you want to achieve?
We help you achieve higher yields per stay, better quality guests and more regular bookings. We’ll discuss how we alleviate your stress of going it alone by using our dedicated professional service. Ask us how.

2. Customised Strategy Report

We are firm believers that one size doesn’t fit all. We’ll create a personalised strategy report outlining exactly how we’ll best promote, market and manage your property to meet with your specific needs and expected outcomes.

3. Property Setup

We create your property listing, produce high-quality professional photos and write engaging copy to attract the right guests. Learn more.

4. Photography

Professional, high quality photos are key to attracting interest in your property. The correct light, aspect and structure is essential. You want to create the “Wow factor”. When people see your listing they simply must stay at your property.

5. Listing creation & Listing Optimisation

Our goal is to show your property at its absolute best. Great photos and an engaging property description are a major part of attracting your perfect guest. We can further optimise your property through listings on other major accommodation platforms.

6. Ongoing property management and support

We’ll provide professional, stress-free property management you can trust. We’ll deal directly with guests, arrange handover of keys, clean the property after each guest vacates and restock the amenities. We’ll also handle any guest disputes that may arise, so you don’t need to.

We take care of


Listing set-up

Cleaning and linen

Replacing Amenities

Guest vetting

Check in

Price Optimisation

Guest management

Property maintenance

Emergency callouts

Benefits of using us

Personalised service

Understanding what you want to achieve with your property is only the beginning. Our aim is to exceed your expectations. Whether it’s your own home or your investment property, we are committed to working with you one-on-one to achieve a higher rental yield, increased bookings and more five-star reviews.

Property Specialists

With a background in real estate and property management Firsthand brings that experience to the table. With this experience you’ll achieve more income, higher occupancy and improved results overall. We know you’ll love the benefits of working with our professional and highly experienced people.

Lower fees

You’ll enjoy lower fees with us compared to most of our competitors. We are fully transparent in the fees we charge, so you’ll know exactly how much you’ll pay. This way you can be confident in making an informed decision when you decide to join us.

Complete flexibility

We can accommodate any requests quickly and easily. If an owner requires their property for certain dates, then that can be easily arranged too. We’ll do everything possible to ensure all dealings with us are a super, stress-free experience.

Our Packages

Complete Management

You’ll enjoy a premium listing on Airbnb with professional photography, engaging copywriting describing all the wonderful aspects of your property, plus we’ll arrange key duplication for your convenience. Entrusting us with the management of your property allows for a stress-free experience, since we take care of all day-to-day running of your property.

We’ll ensure your property is in pristine condition ready to accept guests, we’ll deal directly with guests, arrange access and keys, ensure the property is clean and any amenities are re-stocked. We also handle any guest disputes on your behalf.

call now

some of our properties

about us

Firsthand is a Sydney based dynamic company specialising in Airbnb short-term rental property management. We already have many properties under our management, and with the popularity of Airbnb, our property portfolio is experiencing strong growth. We don’t see that stopping any time soon.

We are passionate people who are highly experienced at what we do. So, if you’ve been considering short term accomodation for your property or require a professional to handle your existing Airbnb, now is the time to talk to us.

Our business is built on trust; the trust of our clients who benefit greatly from our professional, personalised and committed management service. When you entrust your property into our care, you’ll have the peace of mind knowing that your property is in good hands because we’ll treat it like it’s our own.

At Firsthand our objective is to add value. One of the key advantages of using Firsthand is our dynamic pricing, which ensures your property benefits from higher rents based on seasonal demand and local events.

We want the absolute best for you and your guests, so we’ll do everything we can to ensure guests have an unforgettable experience staying in your home while enjoying their holiday. We can manage your own home, so you can earn extra cash while you are enjoying your own holiday or help you to enhance returns on your dedicated investment property.

We create a personalised and specific property strategy for you and put that strategy into action, maximising the return on your investment through enhanced rental yields, increased guest bookings and more five-star reviews.

So, isn’t it time to get serious about your property? How about turning your long-term rental into the short-stay formula and maximise its income potential?

How can we help you? Pick up the phone and call us today!

Angus Barwick


Having worked for some of Australia’s largest online brands, Angus has honed his skills in the ever developing digital world. With a background in Marketing and Operations, Angus combines unparralelled knowledge of his craft with a personal touch. Thriving off return customers and happy owners.

Mitchell Farah


An instinctive creative flair and genuine love of interacting with people drives Mitchell. Property is in Mitchell’s blood but with an advertising and media background ensued in many years working within Real Estate Marketing before starting his sales career in 2013. Mitchell prides himself on providing the utmost in service for his clients.