Testimonials

Extremely professional and friendly service by the property manager Melissa Savi. Being a landlord and dealing with real estate agents for the last 10 years I was dealing with Melissa on the otherside as a tenant. The whole process was seamless. All requests for repairs were attended to in a timely manner. Prompt and efficient service. I would highly recommend Melissa as a property manager either being a landlord or a tenant. Just wow! Thanks again for all your help

Grace and I have really enjoyed having Melissa Savi as our property manager as she is quick to reply, always available by phone or email if any issues arise and ensures that things are followed up if necessary. Melissa has been really lovely to deal with on all occasions and has made our move to Sydney much easier in terms of settling in. Thank you Melissa and First Hand!

Melissa is our property manager and is a pleasure to deal with. Very responsive and active with our requests, for instance we had a plumber come out within a couple of days to fix a couple things in the bathroom and she has helped us process our pet request application rapidly also, so thank you!

My experience with First Hand Realty began with finding the most amazing listing in which I now happily reside.

Contact with Mitchell the owner and Melissa the most glamorous holder of keys inspired me to visit their office to learn more about their boutique and bespoke approach to matching clients with properties.

Their office near Charing Cross is further evidence of their discriminating approach to property. The efficient, professional and friendly treatment shown to me has more than impressed and is why I have bothered to write this endorsement.

I wake up each morning thinking how fortunate I was to meet them. My little apartment has ocean views and is a slice of heaven.

I highly recommend Melissa. Mel has been great from the beginning, very polite and professional throughout my lease.

Mitchell and his team at First Hand Real Estate are an absolute pleasure to deal with. From employing them as a buyer's agents to managing our property on Airbnb I couldn't be more happy with my experience. Cannot recommend First Hand enough.

The entire team at First Hand Real Estate are terrific. They have leased two properties for me including both a short-term furnished and a long-term unfurnished unit. They secured great tenants for both in a very short time. Melissa Savi has been my property manager on both rentals and has handled all property and tenant issues with skill and efficiency. I am happy to recommend the agency for all real estate management.

Melissa has been an absolute pleasure to deal with, all the way from rental application to end of lease. Professionalism with good humour too, highly recommended.

First Hand Realestate Agent Catherine Bullen is very professional, easy to work with and caring for all your needs in selling your house. I was very happy with the end result.

I have engaged Melissa multiple times this year to find me a suitable rental property and her service has been outstanding. I would highly recommend her to both tenants and landlords in the Eastern suburbs area.

Loved working with Melissa. She’s gone above and beyond with us and we are so happy with her service. She is lovely, efficient, reliable and client centric. Would definitely recommend!

I am please to provide a genuine testimonial for Catherine Bullen an agent who surpassed all my expectations and achieved outstanding results for me in an industry that can be challenging to navigate. I provided Catherine a listing for 18 units and as a developer of 40 yrs experience and not having used her services before I expected standard Agent service. I obtained much more.

Throughout the entire process of buying and selling my properties, Catherine was a consummate professional, always available to answer my questions and provide valuable insights into the current market trends. Her extensive knowledge of the local real estate market and her expertise in negotiating deals allowed me to achieve an outstanding outcome, even in a difficult market.

I was particularly impressed by Catherine's reliability and her ability to consistently deliver on her promises. She never hesitated to go above and beyond the call of duty to ensure that my needs were met and that I was satisfied with the outcome.
I would highly recommend Catherine to anyone looking to buy or sell a property.

Catherine Bullen was my agent on a property I owned in Little Bay. I have to say that Catherine was brilliant in the way she guided me through the process of selling. She was always looking out for my best interests in the deal. Her advice was excellent and I achieved a sale price that exceeded my expectations. I can highly recommend Catherine as an top class real estate agent and anyone looking at selling through her will be extremely pleased with that decision.

Mitch & the First Hand team have been great to us on a number of occasions - the sale far above expectations of a rural property, acting as a buyers agent for an apartment in Bondi, and giving advice on best strategy for setting up an apartment for short term rentals. Highly recommend Mitch & First Hand!

The service offered and care shown by Melissa, Mitchell and the First Hand team has been exceptional, especially their communications. All while ensuring a very positive rental and high quality tenant.

They have guided and managed us through every step of leasing our first investment property. Melissa is super responsive, nothing is ever a problem and her and the team have been proactive in ensuring we understand all aspects of managing our investment well.

They ticked all boxes we looked for in an agent. If you need a partner to deliver results but in a way that shows empathy and genuine care we recommend them highly.